Refund Policy

Refund policy

We want learners and families to feel comfortable before starting. Please discuss the course, schedule, fee, and class format with our team before confirming enrolment, so we can make sure the choice is right for the learner.

This policy explains when a refund is available, how to request one, and how long it usually takes.

Before classes begin

If you change your mind before the first scheduled class, contact us as soon as possible. We will review the request and confirm any eligible refund after deducting fees already processed by a payment provider.

After classes begin

Because live teaching time is reserved for each learner, refunds after a course has started are considered case by case. Please tell us promptly if there is a serious scheduling or service issue so we can explore a makeup class, a schedule change, a replacement instructor, or another fair solution.

First lesson guarantee

If the first lesson does not meet your expectations, tell us within 48 hours. We will offer a replacement lesson with a different instructor, a change of course, or a credit toward your next month.

Missed classes and make-up lessons

Lessons missed by the learner can usually be rescheduled with reasonable notice, subject to instructor availability. Lessons that are missed without notice, or not rescheduled within the agreed period, are treated as delivered and are not refundable.

Problems on our side

If a lesson cannot take place because of an instructor absence, a classroom outage, or a technical problem on the academy’s side, we will arrange a replacement lesson at no cost. If a replacement cannot be arranged, the affected lesson is refunded or credited.

Switching packages

You can move between the Basic, Professional, and Premium packages at the start of a new billing cycle. The difference in fee is applied to the next cycle, so no separate refund is normally needed.

Payment processing fees

Refunds are issued for the amount the academy received. Any fees charged by a bank, mobile account service, or international payment provider are outside our control and may not be recoverable.

How to request a refund

1. Send your name, the learner’s name, the course, and your enrolment date.
2. Explain briefly why you are requesting a refund and what outcome you would like.
3. Include the payment date, payment method, and any reference or screenshot you have.
4. Send the request to us on WhatsApp at +92 344 9490112 or by email to zahrainternationalacademy@gmail.com.

We normally respond within two business days with a decision and the next steps.

How long refunds take

Once a refund is approved, we process it within five business days. The time it takes to appear in your account depends on your bank or payment provider, and can take a further five to ten business days for international payments.

When a refund is not available

• Lessons already delivered, or reserved and missed without notice
• Requests made long after the classes in question were due to take place
• Accounts closed for behaviour that breaks our Terms & Conditions
• Fees already paid to a third-party payment provider that we cannot recover

Chargebacks and payment disputes

If you are unhappy with a charge, please contact us first — we can usually resolve the issue much faster than a bank dispute. If you raise a chargeback, we may need to pause the learner’s lessons while the payment provider reviews the case.

Other policies

For course changes, cancellations, and credits, see our Return Policy. For how we handle personal information, see our Privacy Policy.

Last updated 4 October 2026.